All of our counselors and psychotherapists hold professional qualifications, as well as further training in online therapy, and work to the highest ethical standards. We will respect your privacy and culture at all times. Your communications will remain confidential between us, and all records will be destroyed at the end of our work together.
Each of our counselors and psychotherapists follow the ethical guidelines of their professional bodies, and they can provide you with more information on this before you begin working together. Our UK-based counselors are members of the BACP, the Counselling Society, the UKCP, or an equivelant body.
We will always protect your identity and personal details, and the only exception to this is where your therapist believes that there is a serious risk to yourself or others, or when we are compelled by law to reveal information. In the rare event that your therapist breaks confidentiality, this will be done with your prior knowledge, if it all possible, and only to people who absolutely need to know (for example, doctors). All of our counsellors and psychotherapists undertake regular supervision, which is a professional requirement, but they would in no circumstances reveal the identity of a client to their supervisor.
It is not always possible to know if working online is the most appropriate way for you to receive support. If your therapist came to believe that face-to-face therapy would be a better option for you, she would help you to find a therapist in your local area and continue to support you while you made the change to face-to-face therapy. If your therapist felt that another online therapist might be better placed to help you than they were (for instance, because they have specialised skills or experience relevant to your needs) they would suggest a change and support you while you made this change.
This website is based in the UK and both it and the services offered by our counselors and psychotherapists are subject to UK law.
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